Overview

• Founded in 2019 and headquartered at 260 Ecclesall Road South, Sheffield, S11 9PS, with a team of 10 employees
• Specializes exclusively in contact centre recruitment with over 15 years of combined industry experience among management
• Serves clients ranging from leading UK brands to niche contact centres with specialized staffing requirements
• Focuses on reducing client attrition rates through tailored retention strategies alongside recruitment services
• Employs a results-driven approach to volume recruitment, emphasizing candidate quality and timely placement

Specializations

• Call centre and customer service staffing for high-volume environments
• Candidate attraction strategies specifically optimized for contact centre roles
• Recruitment process design informed by direct management experience in contact centres
• Niche market staffing solutions for specialized contact centre operations

Services & Approach

• End-to-end front-end recruitment for contact centre positions with guaranteed timely placement
• On-site coaching and training programs for newly placed staff
• Custom staffing solutions integrating recruitment with retention strategy development
• Attrition reduction consulting leveraging 15+ years of contact centre management insights