Good luck getting ahold of these people. 6 hours on hold and counting as we speak. My account was hacked on a Sunday and miles deducted. But of course Sunday they are closed and have no agents working. The lack of security level is close to none for airmiles. I don’t even know why my credit card company is affiliated with such an incompetent company. Will no longer be a airmiles holder after this and will be changing my credit card thanks to airmiles.

All small business owners beware of the Retail Media Group Inc. LOYALTYONE/airmiles. they can take you for a ride. we as company accidently paid American Express card for $8,858.61 which was accidently posted by our new employee on bill payment and got paid towards Airmiles reward program account. We realized this after few days when Credit card company called us. We wrote an mail to bill payment bank , but with no results. Then we wrote to Retail Media Group Inc./ Loyaltyone and they inspite of returning the funds Retail Media Group Inc. refused and billed us for unlaunched program and stole our money. Inspite of several emails back an forth with Retail Media Group Inc. which manages Airmiles program they refused by saying we owe them money. At this time we had not even launched any Airmiles program. Due to this bad faith and manipulative practices we decided not to go ahead with airmiles program. When we informed them to refund , they send us to Collections. Today we are here only to inform public and other Business and small business to be extremely careful when launching Airmiles program and presently try to strangle every little business as got they got kicked out of several business including LCBO. Terrible experience . never do business with Retail Media Group Inc. Loyaltyone or Airmiles based on true experience.

To the same degree that this is on the surface a very special place – like you are entering Google’s offices – – it sends the wrong message to people using their loyalty platform. The message quickly moves from awe to what an extravagant waste at the expense of the users of the platform. The answers to why their loyalty platform has lost the hearts and minds of consumers is evident that the benefits are all going to the management and staff at the expense of their user base. If they survive or not will be answered by their users and as they have much stronger competitors – I wouldn’t bet on them turning the ship around.