My husband and I have been loyal customers of Land Rover Nashville since 2016, purchasing multiple Range Rovers over the years. As busy professionals, we both expect a high level of service when we bring our vehicles in for maintenance, and we always make sure to take care of our cars. Last week, I visited Land Rover Nashville to have my tires inspected, as I noticed that the rear tires were showing low air pressure. When I took the vehicle in, I pointed out that the rear tires were at 20-something psi, while the front two were at 35 psi. Despite this clear discrepancy, the dealership assured me that everything was fine and dismissed the rear tires as being “okay.” However, less than a week later, I found my passenger rear tire completely flat, with a visible nail in it. Upon further inspection, the other rear tire is now at 27.1 psi, and likely has a slow leak. The current picture I’ve attached shows the passenger rear tire at 6.4 psi, which is far from acceptable. This is an issue I explicitly brought to their attention, and yet both tires were deemed “fine” without proper investigation or care. When I contacted Land Rover Nashville to report the issue, I spoke with Service Manager Charles Caldwell. I explained the situation and asked, “What are we going to do about this?” His response was to question the use of “we” and make it clear that Land Rover Nashville would not take any responsibility for the oversight. When I asked if they would cover the cost of the towing, he flatly said no. Instead, he suggested that my husband—who has limited free time—should change the tire himself and bring the vehicle in for further inspection. While yes, my husband is capable of changing a tire, it’s the principle of the matter. The failure to properly inspect the tire was Land Rover Nashville’s responsibility, and now I am being left to cover the cost of the tow, which is both inconvenient and unnecessary. To make matters worse, Mr. Caldwell dismissed the situation by saying “these things can be easily missed,” but a nail in the tire seems like a simple issue to identify. If they had performed the necessary checks, this wouldn’t have happened. Additionally, the other tire, while not flat, is also losing air, which suggests further potential issues that weren’t addressed. This lack of thorough inspection is costing me both time and money, and the refusal to take responsibility is not the level of service we expect from a dealership we’ve been loyal to for years. We have spent a considerable amount of money on vehicles from Land Rover Nashville, and this experience has been incredibly disappointing. It’s not just about the flat tire—it’s about the lack of accountability and professionalism I’ve experienced. I expected far more from a business we’ve trusted for years. Based on this experience, I would advise others to seek out a dealership that values its customers and stands behind its service.

Tony Sleigh was absolutely fantastic in taking care of my service needs. He was highly communicative and very proactive in dealing with the service issues / warranty communication as necessary. It was the best experience with a servicing dealer I’ve ever had; thanks again Tony. You were great and the car is perfect. I really appreciate it!

I’ve been a loyal customer of Land Rover Jaguar Nashville since 2016, after being introduced to the dealership by a good friend. Every visit for service has been a consistently pleasant experience. Jay Jackson has been my service consultant from day one. He’s always professional, personable, and great at keeping me updated on the status of my car. He also offers helpful suggestions without any pressure, which I really appreciate. I’m so glad he came back from the Cadillac Dealership! Over the years, I’ve upgraded my Range Rover and also purchased a Jaguar—all because I trust the service and care I receive here. The waiting area is clean and comfortable, with snacks, drinks, and even chargers for phones and laptops. The entire staff is friendly, helpful, and committed to great customer service. Highly recommend Land Rover Jaguar Nashville for anyone looking for top-quality service and a welcoming atmosphere.