Overview

• Founded in 2020 in Jambol, Bulgaria, ROCSS specializes in remote staffing solutions for customer service and administrative tasks.
• Maintains a team of 10 employees focused on delivering cost-effective outsourcing by eliminating client expenses for workplaces, hardware, and employee benefits like sick days and holidays.
• Emphasizes strict quality control with professionally managed and trained remote teams tailored to client-specific workflows.
• Guarantees excellent customer satisfaction through client-customized service delivery and continuous improvement processes.
• Operates exclusively from Jambol, Bulgaria (8624), providing offshoring services with a focus on affordability and flexibility.

Specializations

• Call center operations with a focus on customer experience and satisfaction metrics
• Administrative support services including task offshoring and workflow optimization
• Remote team management with professional training programs aligned to client requirements
• Cost-controlled outsourcing solutions for SMEs, emphasizing 24/7 operational flexibility

Services & Approach

• Outsourced customer service teams handling inquiries, complaints, and support tickets
• Administrative task management including data entry, scheduling, and document processing
• Custom remote team development with client-specific training protocols
• End-to-end HR management for outsourced staff, including performance monitoring and quality assurance