I recently purchased a beautiful 2025 Ford Explorer ST from Koons Ford in Silver Spring, and I couldn’t be happier with the entire experience! From start to finish, the customer service was top-notch and had a real family vibe to it. Mohammad, the finance manager, was awesome—super knowledgeable and made sure I was completely set up and comfortable with the process. Lonney, my salesman, was extremely helpful, easy to talk to, and great to work with. He made the buying process smooth and stress-free. Big shoutout to Kevin, the sales manager, who was very kind and went above and beyond to help me get out of my Audi and into my new Ford. I also had the chance to meet David, the service manager, and he was fantastic—already got me set up to make sure my Explorer stays in perfect shape. I highly recommend Koons Ford Silver Spring to anyone looking for a stress-free, honest, and genuinely caring dealership. They truly go the extra mile to take care of their customers and make you feel like family. Thank you all for making this such a positive experience!

What an exceptional dealership experience! I made the trip all the way from New Jersey to purchase my King Ranch Ford, and it was absolutely worth it. Kevin, Cowboy, Jennifer, and the entire team were phenomenal—friendly, knowledgeable, and genuinely committed to ensuring I was completely satisfied. They took the time to walk me through every detail of the truck and made sure all my questions were answered with patience and care. As someone who works in the customer service industry, I truly recognize excellence when I see it—and this dealership is top-tier. Their dedication to customer satisfaction is unmatched. I couldn’t be happier with my new truck or the outstanding service I received. Highly recommend!

Had what I would consider to be my best vehicle purchase here. Johnathan and Jake were excellent to work with, offering a very straightforward, no pressure, and most of all honest experience. The price advertised was the price given to me on the OTD sheet. We were able to come to a deal quickly, and finance had me out the door in a reasonable amount of time with no high pressure tactics. If I’m in the market for a new Ford, I would not hesitate to do business with them again.