I would like to express my dissatisfaction with a recent customer service experience. After waiting nearly 20 minutes to speak with a representative, I was disappointed to find that the assistance provided was insufficient. Instead of offering further help, the representative advised me to seek assistance online, which felt inadequate given the lengthy hold time. When I requested to speak with a manager, my request was declined.
Overall, I found the interaction to be unsatisfactory and the representative’s demeanor less than professional. I believe there are opportunities for improvement in your customer service approach. Thank you for your attention to this matter.
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