I would give it less stars if I could. I forgot my ID on the printer around the corner at the library and needed to run back and get it. Instead of finishing the passport appointment they turned me away and told me I needed to reschedule. My appointment was at 2:45 and I was back by 2:50, it was quiet (very few people) and they decided to stand on incompetence and subject me to further inconvenience. I’m having a very hard time seeing why this organization deserves funding. I really want more public services to stay in place, but actions like this turn voters away. This is unnecessary beurocracy causing additional strain and stress on the public. What massive disappointment during a time when public servants are practically being fed to the lions right now. The picture attached may only show one worker but there were 2 others there helping customers move through. They could have taken my application, but again, they chose unnecessary beurocracy over service. Why should my tax dollars keep funding this kind of incompetence?

had a really horrible time here. went here for my passport appointment, incredibly not understanding, all the other staff were great but Celine was incredibly rude and discussed how Money was the most important thing. To be fair, my bank had a hard time allowing me to pay for my passport— on my end that was my fault but Celine, the staff, was incredibly rude and made me feel incredibly embarrassed and anxious on my end. At the end I told them to void it, to which she wasn’t able to do until two other coworkers had to help her. It halted the entire office and I felt horribly and left crying.

Had a bad experience with their fingerprinting service. Staff was very impatient and inexperienced, lied to me that the machine only allows 5 tries. She didn’t provide proper instructions so the machine keeps showing errors. I wanted to try a few more times and she lied that they only allow 5 minutes for each person. I went to the Oakland USPS location instead and the nice gentlemen got me in and out for 5 minutes.