I took a package in this morning. It was supposed to be open at nine. A minute after nine an employee showed up and unlocked the door. I did not follow the employee in but waited a few minutes to give that person time to be ready to help customers. I got to the door and it was locked. The employee came to the door and said it would be five more minutes for computers to turn on and locked the door back up. After a few minutes the employee unlocked the door. I’m pretty old school so I was pretty agitated by then but remained calm. If a store is supposed to be open at 9:00am the employee should be at their post, with a smile on their face, ready to assist customers. Its too bad these days that some people do not take initiative by being ten minutes early, put your gear away and be ready at opening time with a smile on your face. I don’t think that’s an unreasonable request.

My wife and I have been customers here for several decades, where we have always been treated very well, and provided excellent service. A few years ago Mohamed decided to retire, and the new owners assured us that none of our services would change, and that could not be further from the truth. Everything kept getting more expensive, and the services provided kept getting worse. We had used the Mail Boxes for multiple businesses, as well as the Lion’s Club, and Covington Days Festival, never having any problems until the new owners took over. Since then we’ve been forced to fill out paperwork multiple times, provide identification multiple times, and had mail held, or returned, in addition to missing packages. We also used this business for all of our business cards, Coro-Plast printing, signage, banners, and vinyl cutting. We have been trying to get some items done for about 18 months, and we kept getting told things like “that machine is undergoing maintenance” or “we’re way behind and should be caught up next month” and the prices keep going up too. We have also had to pay for item not done correctly, or done after the date of an event, which means they never got used. The straw that broke the camel’s back was when my wife stopped by to pickup packages, (as she had been doing for many years) and was given the third degree, along with being forced to fill out more paperwork, along with providing identification, (again) and after I called the owner to complain, they started sending all of our mail back. This has created a huge problem for us because our primary business license uses this address, and we are still trying to get this changed, because they refuse to accept any of our mail.

Terrible customer service. I practically had to beg Bridget and Ana to sell to me, they were rude and I was overpriced multiple times. Thankfully I noticed before checking out those times.