Consulted for the purchase of products such as panels, cornices and plinths, during the renovation of a high-end building in Bordeaux, I was redirected to one of their resellers. We studied the project with the latter and an Orac representative.
The quantity to order was defined by the reseller, reassuring me that the surplus would be taken back. However, the retailer permanently closed during the work, just after the order was placed.
Today, I find myself with additional stock, and Orac refuses to offer a solution to take back this new stock. A waste and a significant financial loss.
I would not recommend this company which leaves its customers without solutions when there are difficulties, and which does not assume its responsibilities.
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