During my time at Nezda Global, I gained valuable experience in the fast-paced environment of a call center, honing my communication, problem-solving, and multitasking skills. As a customer service representative, I handled a high volume of inbound and outbound calls, addressing diverse customer inquiries, resolving complaints, and providing tailored solutions to meet their needs. I consistently met performance metrics such as call handling time, first-call resolution, and customer satisfaction scores. Collaborating with a supportive team, I also participated in regular training sessions to stay updated on company policies and improve service delivery. This experience strengthened my ability to work under pressure while maintaining professionalism and empathy.
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