Please avoid! I’ve been working with this agency full time as a nurse and so far it has been the worst agency because you have to fight for everything.
I had a few wrong payslips sent to me by them and to correct them I had to wait 3 months. 3 months of constant reminders to my consultant who just replied “ok” and did nothing. I emailed the whole comprany and spoke with payroll department who deals with it and nothing for the next 2 months, the lady said that I will receive the correct amount on my next payslip and nothing for the next 2-3 weeks. I called again, she appeared to be always busy and the staff said she will call me back – this never happened. When she said that everything is sorted now, she wanted to proceed with the payment with less hours to lay me than I actually worked, even though everything was clearly stated.
Another thing, if you want to book a shift while your consultant is on annual leave – forget about it. I contacted the number for 24/7 booking line and they told me that they can’t do it and they will ask a different consultant to WhatsApp me to book a shift. Nothing happened. I called the next day – they said the same thing. I called them 3 times and there was no response from a different consultant and at the end I missed the bank holiday shift which I wanted to work.
If they tell you they can pay extra money for your accommodation or travel, you probably won’t get it (even though they told you ‘YES’ previously) unless you fight with them by constant calls and emails. I received extra pay only on my first 2 payslips. The rest of the payslips were missing the extra payment. I received them after 3 months of constant messages and calls.
I would advice you to register with a different agency as I did. There are much better agencies that actually care for you. I find that the agencies based in London have always poor communication with their nurses/hcas.
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