Overview

• Founded in 2018 and headquartered at 18 Red Rock, Irvine, California, 92604
• Employs 19 staff members focused exclusively on call center operations
• Specializes in providing customer service representatives with 160 hours of appliance repair call-taking experience prior to deployment
• Primarily serves appliance repair companies by integrating into their business systems for seamless operations
• Requires most customer service representatives to hold a four-year degree from an accredited university

Specializations

• Appliance repair industry call center support with dedicated representatives
• Warranty billing support for service-based businesses
• Appointment booking and sales specifically for in-home service providers
• Parts inventory lookup and order confirmations tailored to repair companies

Services & Approach

• Phone answering and call handling to free clients for core business operations
• Appointment booking, rescheduling, and confirmation services
• Backend office support including parts order confirmations and inventory management
• Integration with servicedesk scheduling software for operational continuity