My doctor is a nice person, BUT I’ve never met such a rude and crazy manager in my life. As I understand it, her name is Eileen W, and she’s probably burned out and completely forgotten that she deals with patients who have come because of pain. I’m not asking for a kind attitude and warm greetings, but when I go to the doctor’s office, I expect the staff to communicate politely and respect my boundaries. What I experienced in this institution is the humiliation of human dignity. Here’s what happened: I arrived to drop off some paperwork for my work, and she attacked me, yelling that I just don’t want to work and that she doesn’t care that I’m in pain. She also opened my personal documents on her computer and started to read everything about my health, analyses, meds—just everything—and she commented on and judged me. I’m not even sure if it’s legal for her to delve into such sensitive data. It’s not okay to yell at patients and insult them in accordance with her own ugly stereotypes about life and people. This behavior is absolutely inappropriate, and this lady shouldn’t be working with people. Doctor Khaimov himself is kind and professional, I’m definitely going to visit him again and I’ll leave a separate 5-star review for his work after we’ll finish treatment. Girls at reception are polite and nice sometimes.

I came here for their urgent care. The receptionist, who took 20 minutes to come out of the back while I waited there, told me there was no urgent care in the building and she was very rude and abrupt… It literally said walk-in clinic on the door and it’s definitely an urgent care center. I have no idea why they would lie, maybe they were busy or something, but I would not go here if you are seeking urgent care.

Was turned away. They supposedly have a nurse practitioner that works there but she was not there and was told she left at 1pm but I said your hours are till 8pm and the receptionist said yeah and? I am very confused as to why there is a urgi center there if there is no one to see you for an emergency???