Our company has been using this platform for over a year. We paid for an Enterprise subscription and all was fine. Then, we started getting demands for an invoice payment of over $7700. We inquired what this was for and received no reply or cryptic replies from Brian Berman. We finally had to get customer support involved because we couldn’t get a straight answer or reply from the Brian Nitwit.. Customer support has been “working” on the issue for months and just kept telling us “we are working on it” and apologizing for the delays. Then, today, Brian Berman deactivated our account for non payment of some invoice we have no idea what it is for and appears to be double billing us for the Enterprise plan. This is causing us to lose thousands and thousands of dollars in revenue and our customers are very upset. We can’t get anyone to explain to us what the invoice is for and what we got when we paid for the Enterprise plan for nearly $10K. I’m hoping someone with some balls at this company reaches out to us directly and gets this resolved. This Brian Berman clearly doesn’t want to put in the work to find out what happened or explain why we are being billed again for this plan. I’m sure the reply to this review will be “reach out to our customer support”…. blah blah blah. I will follow up with all the communications we sent so everyone can see the BS we have been dealing with and how ignorant this Brian Berman is…

I used Monday.com for years and the software constantly glitched causing me to lose hundreds of hours work and thousands of dollars. They never took accountability or troubleshot the issues. After doing some digging I realized I wasn’t the only client who’s boards mysteriously disappeared. Monday acted completely oblivious anytime they done something wrong. They also overcharged me for years. When I finally canceled, they still continued to bill me claiming that I didn’t cancel when I indeed did cancel it on my own inside my account. I do not recommend this company at all!

The software is as you’d expect but I would 100% recommend you don’t touch Monday dot com if you run a serious business. They do not take your users privacy seriously at all and will spam your people mercilessly no matter what settings you or your users apply. It made working difficult for us. There us just zero trust between vendor and user because Monday dot com treats you and your users as their own captive audience rather than as paying customer. So you’re paying to be spammed — not a good position to put yourself in. What I did to escape: Jira, Target Process, any of the others work just as well or better WITHOUT spamming every single user in your user database against their will with unwanted fringe crap like “AI masterclass” events. Make your own decision but I hope this informs it. I’ll never use Monday dot com again. I’d genuinely rather use a spreadsheet.