Overview

• Founded in 2008 as LFL Virtual Service Solutions before rebranding to Marcson Company
• Operates with a workforce of 2 employees focused on remote staffing solutions
• Specializes in creating work-from-home opportunities for at-home entrepreneurial workers
• Prioritizes First Contact Resolution (FCR) as a core metric for client service delivery
• Targets clients requiring virtual business customer service, technical support, and lite sales staffing

Specializations

• Virtual business customer service staffing for remote work environments
• Technical support staffing with a focus on home-based professionals
• Lite sales staffing solutions for business-to-business (B2B) and business-to-personal (B2P) markets
• Telemarketing staffing for inbound/outbound call center operations

Services & Approach

• Inbound call center staffing for customer service and support roles
• Telemarketing staffing solutions for B2B and B2P campaigns
• Full-service staffing for virtual technical support teams
• Remote workforce development focused on achieving First Contact Resolution (FCR) metrics