I would like to share my honest opinion on my experience with this office and staff. First I’d like to say that Annie Matthew is a great provider and that is the reason that I continued going to her for the last 5 years. You can get in quickly to see her and I have generally never had many issues. She has always listened to my concerns. Now I’m not sure what happened recently with her office staff but in September of 2024 just a few months ago. I went in for a visit regarding rapid bone loss of some sort and needed to get a X-ray or US done to figure out what was going on. When I tell you these women dropped the ball so bad. I spent over 2 months calling them and leaving voicemails trying to get my chart notes sent in so I could get my Ultrasound done to figure out what was happening. I left several Voicemails that were never returned. No one cared enough to make sure that I got the care I needed, instead just ignored me. Here we are on Feb 1st, 2025 and still no contact from an Office Manager or the Owner of this practice to try and get this resolved. I am extremely disturbed by how the Office Staff has handled my situation and shows just how unprofessional, evil, and uncaring they truly are. I put this on here in hopes that Annie Matthew sees this and gets new staff or offers training on how to properly follow up on patients and not ignore/delete voicemails from patients requesting help. There is absolutely no reason it should’ve took more than 2 weeks for SMA to receive the referral for me to get this stuff done. So long story short I have had to officially get a new Provider and let’s see if they do a better job of getting my referral sent in for my X-ray!

This place is small and parking is crowded, but the staff is great. Making an appointment was very simple, they were able to see me the same week. I was seen by Nicole, who was the best PA I’ve seen in Vegas. She actually looks at you! I was surprised since my experience with doctors are always very quick. It is usually rushed and you really have to come prepared with your questions while you have them in that room. This was not the case AT ALL. She listened to my concerns and gave me feedback. Sometimes it hard to remember what that’s like after years of having low expectations for docs here in Vegas. I would definitely recommend this office and I would only like to see Nicole from now on ✌🏽

HAND’S DOWN WHEN IT COMES TO MY PHYSICIAN DR. ANNIE MATHEW’S I LOVE HER SO MUCH, SHE CARES ABOUT YOUR NEEDS WHEN EVER I GO TO HER ABOUT AN ISSUE CONTAINING MY BODY SHE ALWAYS MAKES SURE THAT I GET THE PROPER HELP TO RESOLVE IT. I WOULD NOT TRADE DR.. ANNIE FOR NOTHING IN THIS WORLD I AM SO BLESS TO HAVE HER AS MY PHYSICIAN.