Hello,
Your reply is misleading and lacks accountability. Let me be clear: my original Instagram account was banned, not hacked. This isn’t a guess—it’s a fact. I still cannot retrieve my username or the years of content, clients, and memories tied to it. Three years later, I’m still rebuilding what I lost because of your team’s mishandling.
Your VA was copy-pasting generic comments across social media, which directly violates Instagram’s community guidelines and was never authorized by me. That behavior is what led to the ban. I never asked for that, nor was it part of the strategy I paid for. Your team did this to “save time” and falsely claimed it was effective growth. That is both unprofessional and irresponsible.
Let’s also correct another misstatement: I never accused anyone of buying followers—I stated what Instagram support shared with me regarding suspicious activity, which your VA couldn’t explain. She then asked for extra money to release the work I had already paid for. When I contacted you, instead of protecting your client, you protected your VA and placed restrictions on my communication, which only further delayed progress.
And yes—I thanked her in some of our conversations. Because that’s who I am. Being polite doesn’t erase the fact that your company caused harm and offered no compensation, no repair, and no ownership of the damage. I lost a 13-year business page. Do you understand what that means? Thousands of hours. Countless connections. Gone. And all I got from you was deflection.
You speak of “clarity.” Here’s the real one: I lost. Your team didn’t. You didn’t offer help. You didn’t step up. And no, there was never a genuine offer for resolution. Please refrain from rewriting the story to protect your company image. I’m just stating the facts—and legally, I have every right to pursue this if needed.
– Zina
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