I go to Kettermans, and have for a few years since living in the area. For the high number of staff working at the store that day, I had to wait quite some time, and put my name down to have someone look at a few items that were inherited (which took 10 minutes). I was told for the first time, right before the person starting looking at them, that she would be charging me $100/every 30 minutes. I’ve never been charged at a business to have someone take a look at jewelry like this, and I think it’s quite unprofessional to tell me the minute before the process begins. It seems a bit desperate to be charging $30 to look at items under a microscope for a customer for 10 minutes of time, and it left me with an icky feeling. Not sure this is worth it to disappoint your customers.
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