Overview

• Founded in 2020 with headquarters at 111 Northfield Ave, West Orange, New Jersey 07052-4723
• Employs 200 professionals focused exclusively on remote staffing solutions
• Operates as a Service Partner on the Arise® Platform since its 1997 launch for call center resources
• Specializes in virtual staffing for work-from-home customer service positions since 2018
• Does not require prior customer service experience, using online assessments to match agent skills

Specializations

• Remote call center staffing for inbound-only customer service (no telemarketing or cold calling)
• Personality-based agent matching through proprietary online assessments
• Billing, sales, and technical support department staffing for client-specific software
• Virtual staffing solutions prioritizing work-from-home health and lifestyle benefits

Services & Approach

• Staffing for inbound customer service calls using clients’ proprietary software
• Providing remote agents for billing department support
• Providing remote agents for sales department support
• Providing remote agents for technical support department