I hired Xpressdocs to mail postcards for a time-sensitive real estate campaign, and unfortunately, I did not receive the level of service I expected.
I was told the postcards were mailed, but I received no confirmation from my contacts that any were delivered, and the only proof provided was a vague USPS “within 20 feet” scan — not actual delivery confirmation. The campaign failed to produce any responses, which is unusual for my real estate business.
When I raised my concerns, the company refused to provide a refund and only offered store credit, despite the service failing to meet my needs.
As a realtor, timely and reliable marketing is critical. I do not recommend this company if you’re looking for accountability and proven delivery for your direct mail marketing.
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