One might think at a gem of a prestige location like Tower II in. North Hills, the setting would be the superstar. However impressive the environment though, the real stars are its staff. It’s a people-driven business, and where relationships matter the most, they commit to client service in droves. You can see the standard that Carol sets instilled in her staff that I worked with for over a year, with Erin, Michelle, and Carina.
Were there problems and missteps? Certainly. But my measure of a service is not in the absence of issues, its in how well those issues are proactively addressed and corrected. Again, the commitment is quite evident from the staff.
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