I am writing to express my deep concern and disappointment regarding an incident that occurred at your Beverly Hills store — not directly to me, but to someone I personally recommended your brand to with great confidence. As someone who holds your brand in high regard, I had referred a friend to your store, genuinely believing they would receive the level of professionalism, integrity, and care that I associate with your name. Unfortunately, what they experienced was far from that standard. They were assisted by a young Caucasian male staff member, who initially appeared professional. However, once it became clear that the watch they were looking for was unavailable, his demeanor shifted. He repeatedly made inappropriate and personal requests, insisting on being introduced to a woman — even following up after the store visit. My friend told me that it felt as though he was leveraging access to the watch as a bargaining chip, implying that unless a personal favor was granted, the level of service — or even the chance to see the watch — would not be provided. This behavior was not only unprofessional but borderline coercive, making my friend feel extremely uncomfortable. This kind of behavior is not only unprofessional but completely at odds with the values and standards one expects from a luxury brand of your stature. As someone who trusted your brand enough to recommend it to others, I feel disheartened and embarrassed by this experience. Please be professional.

Stopped by spontaneously with my wife – our first visit to a Richard Mille store. Very friendly welcome, great conversation, a chance to explore the collection on the iPad and even see one of the watches in person. A special experience – thank you to the team! Greetings from Germany

Richard Mille Beverly Hills has always been a great experience for me. The store is sleek and well-designed in combination with amazing watches and an incredible staff. More specifically, Daniel, one of the most professional and polished sales associates I have ever had the opportunity to come across is a big part of the reason for the positive experiences I have had here. He has always made me feel extremely welcomed and offers a wealth of horological knowledge. He is a true professional and watch enthusiast that will patiently answer all of your questions and take the time to actually get to know you. Richard Mille Beverly Hills should be on your list to visit if you’re looking for world class personalized service for your next timepiece.