I received a check from someone with a Truist Bank account, so I decided to go directly to the source to cash it. They wanted 26.67% of the total amount of the check. That is not reasonable to me. I will just have the person who wrote me the check to give me cash instead. I was exploring where to open my new bank account in the near future and this experience left a bad taste in my tongue, so the journey continues!

Absolutely TERRIBLE branch. First off walking in to the bank immediately profiled by the bank teller with a snobby attitude & weird questions . Second puts a hold on a truist check being deposited into a truist bank account . Although 1 day hold when you can in to the bank and do the same process every friday for over 2 years magically at this branch bank policies change and now you need to wait 1 day , even though the funds are in the SAME BANK. & then i called back to talk to who seemed to be the branch manager who wanted to keep cutting me off on the phone trying to explain the situation while im reading truist policies directly off the site to her gets frustrated & wants to transfer me to the teller who didnt help me in the first place and before i can respond just puts me on hold. It would be nice to hire people that can respectful 1 , 2 know how to do their own job & 3 hire people who actually want to work . This branch is A1 top tier GARBAGE.

I’ve used this location a few times. I’ve gone inside and stood in line. While the times I’ve been there, the wait was a little long, but I can’t blame them. They only have 2 tellers and at times 3, but the people ahead of me had multiple deposits, multiple withdrawals, cashier’s checks, etc.. However, they were very knowledgable, friendly, and super helpful when they helped me. Maybe next time I’ll try going through the drive thru.