One star. I am visiting from out of state and my daughter and I love this place such great perfume. Not cheap. I should have checked before I bought it but with the price and quality I didn’t. I got home and put it aside and now I was going to go out and The perfume bottle was empty. I am going to call as soon as they open tomorrow. I really hope I can either get my money back or they provide me with a full bottle

Just wanted to do a current shout out to all my ladies at my local Napa, CA Free People Store. This crew, with Michelle(my favorite manager👍) at the helm…always know how to roll out the red carpet and take such good care of me. I am consistently provided exceptional service and support whilst I’m shopping in this store. And believe me, I am there ALOT. And being that I am such a frequent shopper of your store(both in store and on-line) I tend to unintentionally require more assistance than the average customer does. That’s my delicate way of explaining what a pain in the backside I can be. Yet I have always been, and continue to always be, treated like royalty when I am in your shop here in Napa. It’s never just a simple transaction with me (like literally) there’s always complicated exchanges, returns, losing my gift cards, etc etc. but I have all the faith in the world in these ladies to help me square up whatever dilemma I bring with me. And I appreciate it beyond words. I’m a person that believes immensely in the importance of customer service. And y’all are hitting it straight outta the park every time @ your Napa location. Just wanted to make sure to let y’all know how amazing your crew is in representing your company. And I wanted to thank you so much!! Gina L

What a awesome space ! Staff were so sweet ! Super friendly ! Love the decor