I am writing to share my profound disappointment with the UCF Global Services, specifically regarding the level of incompetence and lack of assistance I encountered during my interactions with their staff. My experience has been marred by misinformation, unhelpful attitudes, and a general lack of professionalism. One of the primary issues I faced was the staff’s apparent inability to provide accurate and basic information regarding general admissions and requirements. Despite seeking guidance and clarification, I was met with responses that left me feeling frustrated and disheartened. The lack of knowledge displayed by the staff members raised concerns about the overall effectiveness of UCF Global’s support system. In one instance, a staff member dismissed my concerns with a statement like, “you wasted your time coming here, everything is electronic.” While I understand the shift towards electronic processes, it is essential for the staff to recognize the importance of providing clear and accurate information to students seeking assistance. This dismissive attitude not only undermines the trust in the institution but also reflects poorly on the commitment to student support. Furthermore, the failure to deliver consistent and reliable information compounds the challenges faced by students navigating the admissions process. It is disheartening to witness a lack of competence and professionalism in an institution that should be dedicated to facilitating a smooth and accessible experience for international students. I implore UCF Global Services to address these issues promptly, reevaluate their staff training programs, and implement measures to ensure that accurate and helpful information is consistently provided to students. A commitment to excellence in service is paramount, and I hope that steps will be taken to improve the overall experience for future students.

Serene surroundings Wheelchair accessible areas Very welcoming and polite staff

UCF staff is so slow and terrible! They do not have enough knowledge to help and also not well educated.