This hotel is about 5 miles away from the Massachusetts state house, location wide, it is so so. I would like to give 5 star to house keeping service and the breakfast service associates . I would give ZERO star to the front desk associates service , only one male associates were good. The girls ( black girls, I have to use this to describe , hopefully the manager will be aware of it, and will start coaching or have written up paper on those girls , because they have no customer service concepts, she told us only have house keeping manager in the whole entire hotel. Does it make a sense that no hotel manager? And the hotel just have poor customer service girl at the front desk to run the business? What type of management in this Hampton Inn Logan airport location? ). While we were staying there for 3 nights , we already experienced the rude customer service with night shift girls , again they are black girls as well) in addition,I just called the hotel at 8:59 am on Sunday 7/6 /2025, want to speak the hotel manager and give some feedback on shuttle bus driver, the girl told us no manager at this time , asked me to call back tomorrow, and she refused to tell me her name and just hung up my phone, rude and rude and rude. The young shuttle bus diver works hard , but he needs more training on how to deliver quality of works. We spoke to one of shuttle drivers the night before we leave the hotel , we were told that it should be fine to take shuttle at 7:30 am on Sunday morning to catch up our 8:40 am flight. Then on Sunday morning, the young male driver started taking off around 7:40 to 7:45 am, there were 14 people need to go to the airport, he didn’t drop off the people who have to catch the flights , instead, he picked up the arrival customers first then dropped us to arrival area and we have to find the way and took the elevator from arrival to departure. His work was apart of reasons we missed the 8:40 am ‘s flight. Frankly speaking, that was not good experience with this hotel.

Large clean rooms Soft bed and pillows – would have preferred firmer ones for the sake of our backs. Breakfast was provided. Decent spread. Was told at check in no gluten free option but there were actually fruits, hard boiled eggs, potatoes, scrambled eggs and yoghurt available. Front desk staff not very friendly as well. Would love to see less use of disposables in this hotel. Airport shuttle was great. Room phone could not connect to front desk. Lift took FOREVER. Only 2 lifts at this hotel and 1 was not working. We stayed at level 2. Could hear car doors slamming throughout the night. Nothing much around the area .

A few issues there…TV was down (no signal) for most of the time. Front desk said they would send maintenance but no one showed. Hallway outside of door was dirty from drop ceiling tiles opened and not shut. Shuttle service was good and mostly prompt but the way you have to contact the hotel first as a middle man cost time. A direct line to the shuttle would solve that issue. Breakfast was good. Room was clean and early check in was allowed, both pluses. Pool was great for the kids. Overall enjoyed the stay but a few things to work out for a 4 or 5 star review.