Checked in on app, never gave us a room. Got to hotel at 7PM, went to check in and of course they gave our 2 Queen beds room, we booked away. Gave us a King with sofa bed with a view. I don’t care about the view. I want an actual bed. Could not sleep on uncomfortable sofa. App is worthless, why check in on app if I have to check in again at hotel and they give away your room. They gave us breakfast coupon to make up for it, but couldn’t use it because we had to leave before 7am. Also the A/C did not work well at all. Room was very warm no matter what temperature was set. Just frustrating night because we usually enjoy staying at Marriott hotels. Starting to reconsider.

The staff at this hotel were all very kind and accommodating. We asked to change rooms after finding our first room was not clean. They allowed the change without hesitation. The second room was better but the sheets had obvious stains on them. We didn’t say anything because we didn’t want to pile on. This hotel is in a great location full of amenities, close to the interstate, and is in a safe area. However, the entire hotel needs a deep cleaning in the worst way. The floor of the lobby, the elevators, and the room/bathroom were dirty. The bathroom floor looked as though it had never seen a mop. The baseboards were caked in dust and there was hair on the floor. These are basic things that any housekeeping personnel should be trained to notice and take care of. And when are hotel interior designers going to pivot away from barn doors on bathrooms? They don’t fully close and don’t give a modicum of privacy. The bathroom barn doors at this hotel are made of frosted glass which had not been cleaned in a long time. It had obvious smudges and smears of indeterminate origin near the pull. These would be impossible to miss if the room were being thoroughly cleaned after each guest. This hotel is listed as a 4 star hotel but that is simply not accurate.

BED BUGS!!!! Shower wouldn’t drain, it overflowed. Streaming didn’t work, it would just spin in a circle and time out. Room smelled like mildew/mold. There were other small flies in the room as well. Checked into residence in. Keystone. Stay here instead. Feels clean, streaming works and doesn’t smell. Checked the bed, no bed bug signs.