⭐☆☆☆☆
Very disappointed with Anchor Accounting Services.
I filed for the SETC through this company and agreed to a $16,000 advance through their lending partner, Carter Credit Union. From that advance, Anchor already collected over $4,000 upfront as part of the process.
Now that the IRS refund check was sent directly to me (due to an IRS error), they are demanding an additional $5,400 in service fees, bringing their total compensation to over $9,000.
Between the $23,000+ I now owe to the credit union and the $5,400 Anchor is demanding, I am forced to find over $2,000 out of pocket, on top of the full IRS refund of $27,093 — which completely contradicts what they promised at the beginning.
I was told all fees would be deducted from the refund and if anything remained, it would be sent to me. That’s not what happened.
I’ve asked multiple times for a clear, itemized invoice and explanation, but I haven’t received a transparent response.
This experience has been extremely disappointing, and I would not recommend this company. They misled me and now I’m left with a financial burden I was never warned about.
Dear Anchor Accounting Team,
I hope this message finds you well. I am reaching out to request a detailed and written explanation regarding the recent charge of $5,418.45, in addition to the $4,196.00 that was already deducted from my initial advance.
Here is a summary of my case:
Anchor determined that I was eligible for a SETC credit of $20,980.00.
I received a loan for that same amount from Carter Federal Credit Union.
From that loan, $4,196.00 (20%) was retained by Anchor as your service fee, which I understand covers your commission on the estimated amount.
Later, I received a check from the IRS in the amount of $27,093.24, which includes $4,092.67 in interest.
I am now being charged an additional $5,418.45, which is confusing and concerning.
According to the agreement I signed, I understand that Anchor is entitled to:
20% of the estimated IRS credit (already collected from the loan), and
20% of any interest paid by the IRS.
If the new charge of $5,418.45 is solely based on the interest, the amount appears to be incorrect, since 20% of $4,092.67 is approximately $818.53, not $5,418.45.
Therefore, I am formally requesting the following:
A full breakdown of the $5,418.45 charge.
Confirmation that the previously collected $4,196 fully covers your 20% fee on the $20,980 credit.
Clarification on whether the new charge is exclusively related to the IRS interest.
Confirmation that you are not attempting to charge 20% again on the full $27,093.24 check, as that would be a duplicate charge.
I kindly request a written response as soon as possible. I will not authorize any further payment until this matter is fully clarified.
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