I would give this store zero stars if I could. Two different shipments – my tax documents(!) were lost and never arrived at my accountant; an Amazon return sent the same day also was never received and I was not able to secure a refund but also do not have the item anymore either. When I spoke to staff at the school they were INCREDIBLY DISMISSIVE and said, “Well, it seems UPS has lost a customer now. I’m glad I don’t work for UPS.” What’s happening with shipments from this UPS store? Will definitely never use this location again.

Had to ship something internationally, kid at the desk filled in some parts of the document without my knowledge and did not explain what the fields were or what the implications of those options are. Costing me money on import and brokerage fees. I said it was personal property, and the person wrote down “gift”. I called to explain the situation and to ask that the store just have the staff learn what the fields on the forms are for, explain what they are doing to customers as they fill out forms on their behalf and the woman who picked up said it was my fault for accepting the document when I signed for it to be delivered. So as a warning, you might have to be more knowledgeable on shipping than employees at this store to ensure that you don’t get any surprises.

The printer kiosk charges you by time and is something goes wrong for example the computer not recognizing your flash drive and the timer runs out you get charged for nothing, also it puts a $20 hold on your card for a $2 charge. There’s a CVS close by with much better printing services. Staff isn’t very knowledgeable so not much help. UPS train your staff. And if you are gonna make customers use the printers directly make a functional interface.