Based on my experience just the day ago. The male customer service person was very rude, often spoke in a loud, intimidating tone when interacting with customers on that day. One young lady, though seemly efficient, was flirting with her male customers making the line even less unbearable. All of them accept one seem to rely heavily on the rude male worker to complete certain tasks. I’m thinking maybe that’s why his attitude towards customers pushy like on that day. On the positive note he is usually the most informative and efficient but on that day he was loud and not customer friendly. Someone needs to monitor their behavior because I understand why they have bad reviews. Maybe it’s time to switch out the people at the customer service desk with people who are more customers service friendly instead of rude and controlling. They acted as though they were the only one suffering in this world. As a Healthcare worker for the past 30 years my job is 10x harder so they have no excuse whatsoever for such bad behavior.

The passport information they have on the website is wrong. I came an hour and 30 minutes earlier I walked inside and asked the lady can I sign the walk-in sheet. She told me no the walk-in paper comes out later . I walk back to my car and sit there until 2:45pm. I walk back inside and ask the lady where can I sign the sheet. She told me it was already put out at 2:30pm (she didn’t mention that time btw) and the slots were already taken. I was extremely confused cause how did she assist 5 people and it takes up to 15 minutes for each person and you just put out the list at 2:30pm ( I believe she was lying and only did the amount she wanted). This location is very unprofessional and the employee seems to get a kick out of turning people down. I recommend do not go here if you’re a walk-in because they will make the process as hard as possible.

If you need a passport, save gas and your time by going to the Courthouse **instead of this Sunbeam location**. I went to this location between 3:00-4:00 pm as stated on the USPS website, but the worker said she isn’t processing any more passports because she reached the limit of 5. She said some people arrived way before 2:30. She directed me to read the posted flyer about their policy of slots being filled up (which isn’t on the USPS website). The passport worker in this picture was mean. She should work in the back if she is going to have a bad attitude. (((By the way, the Courthouse has 4-5 workers who process passports and they are nice, helpful, welcoming, and you will be helped regardless of the time frame that you arrive.))) I asked to speak with the manager and gave feedback to see if during their leadership meetings, he can ask someone to please add the flyer information on the website so that people know it is a 5 person limit. Even if you arrive on time or arrive before 2:00, it is still not guaranteed you will be helped. The manager said the USPS website page cannot be updated to reflect their location’s policy. :-/ I stayed for about 20 minutes to observe. I watched several people come into the post office and be denied. I was upset that I travelled from the other side of town. I was more frustrated that they are nonchalant about having people constantly come in to be surprised about the policy on the flyer. This review is ultimately asking USPS to update their website’s passport location information for the Sunbeam location to reflect what the flyer says so that customers know that limited means the 5 first customers to arrive. It means it is race and you need to arrive 1-2 hours before the walk in time of 3:00 pm.