A service technician represented by Frontdoor came to my house to fix my washing machine yesterday. The service technician claimed that he fixed the problem, but when I went to use my washing machine, the same problem that I experienced the day before is still happening. I paid a lot of money to have this person come to my house and fix this washing machine. It is not acceptable that the washing machine is still broken and currently leaking water in my house. I may update this review if he is able to come back and actually fix my washing machine. Until then, I am leaving a 1-star review because it is unacceptable for someone to come in and not fix the problem with the broken appliance in the household.

I have a contract with American home shield and was offered a free Air conditioner system check up. I utilized this offer and when the gentleman came out for the inspection he informed me that because AHS only put down 1 unit, he could only do the inspection on one of the two units. I would have to pay for the other unit. When contacting AHS they said the free offer was for 1 unit , not the system. AHS has call centers in the Phillipines with NO ability to contact anyone in corporate. All 800 numbers take you into the same call centers.

Working at Frontdoor, Inc. was one of the most disheartening experiences of my career — especially as one of only two Black employees. I was regularly overworked and frequently pulled into helping other departments without acknowledgment. Despite my efforts, I was disrespected by managers and never given credit for what I contributed. What made it worse was how the company tried to appear inclusive while failing to treat Black employees with basic respect. At one point, they staged a photo of me and another Black colleague in front of a background that said “We love Black people” — just to create the illusion of a diverse and inclusive culture. Around the same time, they launched a Zoom filter labeled “Black Associate Resource Group,” yet I was never invited to join or even told such a group existed. It felt performative — like we were being used to build a false image for external appearances. When I raised concerns, the response only deepened the harm. The manager involved was made to apologize — not privately, but on camera in front of a large group. What should have been handled with care and confidentiality turned into public humiliation. During the call, another employee said they didn’t see an issue, and the supervisor quickly ended the meeting. I later received a recording of the call from a coworker. One colleague even had to take a mental health leave due to the fallout from the incident. I eventually quit. I couldn’t afford the company’s health insurance and was denied FMLA leave because my company-assigned therapist disappeared. By the time I transitioned to a new therapist, they couldn’t provide the required paperwork, because they weren’t a clinical-level provider. To add insult to injury, this year’s compensation process was alarmingly inconsistent. Last year, we were required to sign official documents showing both our raise and bonus amounts. This year, we were only verbally told the bonus amount — and the paperwork we received had $0 listed under bonuses. This kind of shift in transparency felt deeply shady and left many of us confused and concerned. I’m sharing this so others — especially Black professionals — understand the gap between the company’s image and its internal culture. No one should be used for appearances or punished for telling the truth