Changing leadership, tellers, and Loan dept needs to be fired. At the start, to become a member they did a hard credit pull without my consent which was reversed. Yes they can be reversed, report them. That was handled well after federal complaint was done. Laborious. Three years later I asked for a $900.00 personal loan as I transitioned into a job to pay for rent. The rep asked me for my SSN in regular email, nothing encrypted, no special app sent (which I declined). I went physically to complete process , to show proof of income, they asked for all my assets, way too personal when they can see checks for large amounts—? —for 3 years! It’s 900.00. The next check was for 3k and then a letter for loan denial weeks later. Well, by then I don’t need you. NOT for you at all, snooping, does not handle pii correctly, condescending, a nightmare for loans. They WONT have your back. The loan dept is about prying into your life and ignore clear history for 3 years to see your capacity to borrow less than 1k. Ridiculous bank, revolving door in workers, careless accountability in process. Beware of the loan dept. They are a day to day bank with great ATM (only perk).

After 840 payments never late always on time, never missed a payment, they said I’m one of a kind, I run into one issue because I got hurt on disability and trying to make my credit card payments and they treated me like total garbage, I ended up turning into the worst enemy. now I can’t wait to pay my house off to get away from these people. Very sad situation they only care about you when they’re making money

I had an amazing experience with Kristen Augustine in the loan department. She made everything so easy, and she is so kind and patient. Kristen made it her priority to execute her knowledge and she helped me immensely while I was applying for an auto loan. She truly was there for any help I needed every step of the way. Definitely 5 stars for Kristen and her dedication!