I give IdentoGO a 1-star rating. I scheduled my appointment online last week, reviewed all the required documents for TSA Precheck, and even received a reminder email the day before confirming what documents were needed. Upon arrival, I was told I was missing a required document—one that was neither mentioned during the online enrollment process nor listed in the reminder email. When I explained this, the front desk staff dismissively said, “It’s online,” which it was not, and told me I would need to reschedule. Today, I checked their hours (listed as closing at 6 PM) and returned before 5 PM with all necessary documents. I was then told they don’t accept walk-ins within 10 minutes of closing. When I pointed out that their website and even the sign on their window say 6 PM, I was told, “Oh, our hours changed two weeks ago.” How are customers supposed to know this if it’s not updated publicly? A respectful business would have acknowledged the posted information and honored it. Instead, the staff offered no accountability and no concern for customers’ time. I would never recommend this location—policies seem inconsistent, and customer service is lacking.

Made appointment online, easy part. I bought my birth certificate, official copy state seal and all. The lady said I needed the full copy with my birth parents listed on the certificate. Then proceeded to say it says that on the website, and the email sent out.

Been here twice now for TSA Pre-Check – both times were easy and quick. Make sure you have all the required docs and you’ll be in and out in a breeze!