Doctors at the hospital are truly commendable. They are dedicated and do not give up even on the toughest cases—hats off to their commitment and medical expertise. The nursing staff is worst —some are helpful, while others lack basic courtesy. However, the biggest issue lies with the housekeeping and security staff, especially in the emergency and ward areas. Their behavior towards patients’ attendants is extremely rude and disrespectful. They talk harshly, often shout, and misbehave with people who are already under stress. When confronted, they shamelessly claim that “no one can do anything even if you complain.” This shows how broken and helpless the ESI hospital management is when it comes to controlling their staff. Even more concerning is what happens at night. DMO (Duty Medical Officers), nursing staff, and other support staff including some from the so-called “musical” team are seen sleeping during their night shifts. When a patient is in pain and the attendant calls for help, no one responds. And if they do show up after repeated calls, they behave in an extremely unprofessional and arrogant manner, showing zero empathy. This kind of inhuman behavior is not just unacceptable, it’s shameful. Patients come here in pain, expecting care—not neglect and insult. I sincerely request the higher authorities to take strict action and conduct surprise checks at night shifts. If this situation continues, it will damage the credibility of the entire hospital, no matter how good the doctors are.

Doctors are very good and don’t give up on tough cases. Commendable job by doctors. The services of nursing staff are also OK to some extent. The housekeeping and security are worst. They misbehave and illtreat the patient’s attenders especially at the wards. They speak in a very rude manner and also yell at the patients and the attenders especially near the emergency and the wards. They say that even if we raise a complaint, nothing can be done. So pathetic is ESI management that they don’t have control on the behaviour of their staff

ESIC Hospital is exceptionally clean, and its infrastructure resembles that of a super-speciality facility. However, when it comes to service, there are delays, and simple tasks take a considerable amount of time. The doctors are genuinely good-natured and friendly, providing effective assistance. Overall security is commendable, offering support in various aspects. The canteen, while small, has sufficient space for visitors and patients. It provides fantastic food at a reasonable price with a balanced quantity. Various services are available for patients, including check-ups and reports, but delays are expected due to the hospital’s nature. Feel free to check out some photos and videos. If you have any queries, please go ahead and post them. Thank you for reading.