I have ordered from this site more than 4 times – always ordering one of two things, HOK cells and/or the necessary media & supplements. I can’t tell you how much of a hassle it is to use their website for purchasing. It always says our department credit card is denied! No matter how much our department purchase office (who orders on our behalf from thousands of companies without issue) tries to call and connect with them – the problem is never at their end. I am obliged to spend thousands of grant dollars on these cells- if the website doesn’t work for purchasing, at least let us purchase over the phone!
I have tried everything, changing browsers, clearing caches, using other compters, Mac, PC etc. Everyone from my university department has tried to help too. Every now and again, something works without rhyme or reason. At this point, if I could get the cells and media from somewhere else, I would.
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