Overview

• Founded in 2020 as a staffing and recruiting firm specializing in Customer Experience (CX) roles
• Operates with a single employee, emphasizing highly focused recruitment expertise
• Leverages insights from thousands of selection processes to match candidate competencies to CX position requirements
• Mission-driven approach: ‘O profissional certo para a sua missão, a missão certa para o seu potencial’ (The right professional for your mission, the right mission for your potential)
• Combines HR expertise with specific focus on CX skill alignment for staffing solutions

Specializations

• Customer Experience (CX) role staffing and competency assessment
• Customer Service talent acquisition and team building
• Customer Service Outsourcing solutions for businesses
• CX-specific recruitment processes informed by thousands of candidate evaluations

Services & Approach

• Targeted recruitment for CX positions using multi-thousand-process historical data
• Customer Service department outsourcing and management
• Skills-based candidate matching for CX role requirements
• Staffing solutions informed by proprietary CX competency frameworks