Overview

• Founded in 1997 and headquartered in Sechelt, British Columbia, Canada (V0N 3A0)
• Operates with a small team of 5 employees
• Generates $2,000,000 in annual revenue
• Specializes in evaluating and improving customer service experiences through data-driven methods
• Focuses on retail and service industries to assess customer treatment post-acquisition

Specializations

• Retail Consulting for optimizing in-store customer interactions
• Customer Service evaluation via mystery shopping and competitive benchmarking
• Market Research through tailored mystery shopping programs
• Training & Development via workshops and seminars for service improvement

Services & Approach

• Mystery Shopping (including Instant Rewards and Telephone variants)
• Seminars and Keynote Presentations on customer experience strategies
• Training and Workshops for staff skill development
• Competitive Evaluations to benchmark service quality against industry rivals