Victor and his team members were extremely helpful in solving my printer and computer issues. The process took quite a while to complete as my computer had so many corrupted drivers which was creating a problem setting up my new HP printer. Very courteous and knowledgeable team. I to went to what I thought was HP support, but was transferred to CHTS which surprised and confused me to the point of my thinking am I being scammed. Turns out that they helped me greatly and I now have a protected computer, phone and my new printer is working great. I recommend CHTS to others, but feel that the way HP handles the printer set up by going straight to CHTS needs to be reviewed and communicated much better so people are not confused and scared to proceed further. It is hard to give remote control of your computer to an unknown cyber company.

HP Customer Service has to be the best in the business. Out of the blue, my 2-year old printer stopped working. After following all the paths to fixing it on my own, I still couldn’t get it to run so I hopped on a chat, which quickly connected me to a person to speak with: the amazing RACHEL! After running diagnostics, Rachel discovered I had malware installed on my computer unbeknownst to me. This was a Saturday morning, pre-coffee, and I was just not in the mood to deal with it. But her patience, kindness, and cool kept me on the phone as she explained my need for protection, researched and then, explained the solutions and pricing for me. As I didn’t have a tech service person to help me, she offered her team’s services. Not gonna go into more details, but just WOW. My computer is now secure and my printer is running beautifully. The HP team didn’t have to do this. They could have sent me off to the Apple Store or to find tech support somewhere else as this wasn’t 100% a printer issue. Instead, they spent nearly 2 hours with me and I am so, so grateful. HP management—the few times I have had to connect with your Customer Service team I have hung up helped, and impressed. This morning’s support was just beyond. Keep up the good work. It’s SO nice to know that customer service is still alive and well.

Rachel was a great help and took her time with me. She helped solve issues I was having on my laptop and suggested security anti virus protection measures. Thank you. 2005 ,Update. Rachel is the only one I will in the future do business with as the trust is there, others are not helpful and just try to upsell you on things you do really need or can get it for free by doing your homework. Cyber tech solutions will take advantage and will pay for unnecessary things. At least now I know to do my homework first!! Also, when ask for Rachel who I trust ,she’s not there at that time plus doesn’t get messages. Sorry, done with Cyber tech solutions.