Overview

• Headquartered in Birkirkara, Malta, specializing in staffing and recruiting for customer support roles
• Operates as a customer support consultancy focused on transforming client service processes into customer advocacy tools
• Targets businesses seeking to enhance customer experience management through specialized staffing solutions
• Positioned within the staffing industry with a niche in creating customer service-driven advertising through client interactions
• Concentrates on measurable improvements in customer service workflows to generate organic customer promotions

Specializations

• Customer Service Consultancy for staffing and recruiting optimization
• Customer Experience Management tailored to staffing industry requirements
• Process redesign to align customer support teams with brand advocacy goals
• Staffing solutions focused on creating customer service representatives as brand ambassadors

Services & Approach

• Customized customer support team development for staffing clients
• Customer service process audits and workflow redesign for recruitment agencies
• Training programs for customer support staff placement and retention strategies
• Customer experience metric analysis for staffing performance optimization