Has no clue how to support their products and leadership can’t perform basic functions. Over priced and it will be your job for you to fix your own issues stay away.

We made a mistake overlooking a line in the contract that indicated we would be charged monthly from the date of signing rather than from go live. We suggested a simple change to change to being billed once our users are migrated over to using the system and just extend the contract for the timeframe agreed from that date rather than from the signing date. Their response was to gaslight us about this is standard practice and continue to gaslight a team of people with 10 decades of collective experience implementing software dating back 25 years. Every challenge of their claims and arguments justifying their position to ignore such a simple solution to build trust between a vendor and a customer was met with more gaslighting. Making the entire experience more frustrating is that we are not allowed access to our software to play around to learn until the 3rd party implementor has been engaged and completed their implementation. So while we are being charged a monthly fee, we HAVE ZERO access to play around with something we are paying for. Finally, the 3rd party implementor which they referred responded to our requirements indicating a test phase was in scope of our data migration to then inform us that it is not and that if we wish to have a test cycle in our migration, that we must pay additional fees. In all, it seems like we are dealing with organisations that really have no idea how to build trust and solve/prevent simple problems. It feels like tech companies are rolling back to 90s again where customers learned to be suspicious of vendors and especially their sales teams.

Absolutely horrible company and product! We spent 2 months trying to get our emails integrated with their software and it never worked. They ignore you, tell you to “hire an IT professional to assist”, and they don’t have anyone at the company that actually understands the architecture of the system. Total waste of time and money.