I’ve been trying to post a review on BBB’s website. I submitted my review and then verified it. I got an email from them claiming that the review did not appear to have been verified. I confirmed that I did verify the review and sent them a link showing that the review was indeed verified. Now BBB rejects any emails I send them to try to get this resolved.

MY PLUMBER PLUS -VA #2701024018A MD#143329 Definitely DONT RECOMMEND!!! Should be minus stars!! I have worked with retail and wholesale and in all my years working, I have never ever had a company like this. I had a whole HVAC system installed. It took 3 months to complete, 1-he forgot switch for drain and there was air leaking out of inside unit and some insulation missing from pipe outside and existing duct was not fully connected to inside unit, so was leaking air there as well. The communication in office and workers was the worst. Some of the excuses I received: Oh he has been busy. I have been busy. I never received any of your messages.(Not my problem! Not very professional! Incompetent!) As other reviews, I read-you were told your appointment would be this day and you wait all day, no text, email, phone call, nothing. This happened 5 times. Wasting my time. Meanwhile, over the 3 months, I was so stressed and very upset!, It just made no sense to me, that a company had that kind of customer service. They were going to give me a 1-year membership as a discount. I would never even think about having them back. If it takes them 3 months to do 1 job that should of been complete that day, I would not want them to come back?? Just plain ridiculous !!

bad company. they leave fake/false reviews about us on there, hurting us for potential new clients, even when we have proof and recordings of the client agreeing to terms, or backing out of projects. they allow those who pay to maintain good ratings, if you dont pay their fees, youll hurt your biz. This company will die over time. Noone uses them anymore, now including us. Here is an example. Search ADT on their platform. All negative reviews, somehow they are at A++ status daily.