Beverly Hathorn Consulting
Management Consulting |
Team Size
1 professionals
Founded
Est. 2021
Location
Snellville, Georgia, United States
Specializations
Call Center & Customer Service
Customer Experience Management
Workforce Development & Training
Process Improvement & Operations
About Agency
Overview
- Founded in 2021 as a sole proprietorship (1 employee) headquartered at 2483 Heritage Vlg, Snellville, Georgia, 30078
- Specializes in customer success team development for small and medium-sized businesses
- Focuses on cost-effective workforce empowerment strategies to improve customer service outcomes
- Provides culture transformation guidance specifically for contact centers and customer service teams
- Operates in management consulting with emphasis on employee retention through engagement initiatives
Specializations
- Call center operations optimization for customer loyalty enhancement
- Compliance training programs tailored to customer service teams
- Workforce development strategies incorporating employee handbook creation
- Process improvement consulting for contact center efficiency
Services & Approach
- Tailored employee engagement strategies for customer-facing teams
- Customer service team training programs focusing on experience management
- Recruiting process optimization for high-performing customer success roles
- Operational workflow redesign for contact center performance improvement
Contact Information
Full Address
2483 Heritage Vlg, Snellville, Georgia, United States, 30078
Phone
‘+1 888-272-7711
Keywords
performanceimprovementcustomersuccessemployeeengagementcustomersatisfactioncompliancetrainingcustomerloyaltycontactcentersworkforcedevelopmentcustomerexperiencerecruitingemployeehandbookscallcenterscustomerserviceteamtrainingprocessimprovement
Reviews (from Google)
Jenn Bieri
24 May 2023
Beverly is absolutely wonderful. She is so knowledgeable but is also great at asking questions and making you feel comfortable. I’d highly recommend her and Strategic HR Consultants!
