The man who checked us upon arrival and the receptionist were all extremely kind and wanted to help my mother since she does not understand English. It wasn’t until the lady agent who was helping my mother with the next official process came along. The receptionist had asked me beforehand if my mother needed me there to translate and I said yes, so he kindly allowed it. I was there to help translate, but was not even given time TO translate. The lady would not give me the time to translate, and those who speak another language will understand, but a short sentence in English could translate into a longer sentence in the respected language because of the different characters needed to create that sentence. This lady clearly did not want to understand. The lady would speak and I would have to translate over the lady in order to meet her expectations of how fast my mother would respond to her instructions. Then proceeds to say, “This is why I don’t like translators.” If you are not welcome to immigrants who do not speak English and on top of that, DO NOT PROVIDE translators, then please stop complaining, whining, and disparaging their need for one. If it’s your personal preference that they don’t bring their own translators, then maybe don’t work for a citizenship and immigration service? My mother even commented to me during the process that she felt ridiculed and degraded for being there, wanting to become a citizen. It was extremely disappointing to see that my mother was upset when she was extremely happy to finally be able to start her citizenship process. But we were met with this type of attitude- ridiculous, impolite, and insulting service.

Extremely rude staff. A woman working there was very hostile, annoying, frustrating to work with. I’ve seen more professionalism and kindness from a McDonald’s drive-thru at 1am. My mother-in-law was very upset through the whole process. Very, very unpleasant experience.

Disgusting. My patient with a a disability from a brain injury went and was completely blown off by the agents. The agents refuse to provide extra support and informed her verbatim that she was bothering them. Absolutely ridiculous, no type of human decency there.