so I relocated and still have not received all my relocation benefit. I am literally on the verge of homelessness with two kids. I am not sure what’s going on there but it is not working out with them. they keep giving the run around and are unclear at explaining their processes. I will have to give up my lease agreement and will be homeless if I don’t get the rest of my benefits or at least an answer on what’s going on. it sea very uncomfortable situation to be 2400mi away from your native state with no one helping you

UPDATE: I reached out to the CEO Chad Sterling this morning, and now they are honoring the contract, and I still get to close today. Thank you. Too bad it doesn’t give negative stars. I’m trying to buy a house from them and they wait until the morning of closing and they say the repairs they agreed to in my contract couldn’t get done in time. Instead of offering a credit for the repairs so my closing could still go through, they said they aren’t authorized and my closing is now delayed. I may lose the house entirely and all the money I’ve already invested in it if I have to walk away. It will cost you more to re-list the house than to give me the $7,000 credit for repairs to the shower. This was supposed to be resolved 3 days before closing. This house has foundation problems and needs $20,000 in piers. It has asbestos and needs a $18,000 abatement and a $6000 ceiling refinish. It’s walls have damages and need $18,000 in point up and paint. It’s carpets have holes and stains throughout the house and replacement costs $15,000. There is a moisture problem under the house that has caused the bricks to need mortar that I don’t even have estimates for yet. I get to pay for everything except for the shower repairs you agreed to, so repair the shower or give me the money to repair it.

My experience with Altair has been awful. They are slow to respond, if they respond at all. I’ve received acknowledgement and “confirmation” of expense payouts that have never actually gone through, and when calling up to investigate, it turns out they were never processed. One such payout took 2 consultants and then an escalation to management before any action was taken. The manager himself rang me and told me the payment had been processed and I would receive it within 2 days. 2 days later when nothing had come through I contacted him again, he replied to me telling me they were going to process it that day! Such a dishonest company. Would never use them again.