Went for visit my back was hurting dr did X-rays and referred me for a MRI for a better view of my osteoporosis and degenerative disc disease. They submitted the wrong referral code and when I contacted them back to get this resolved I was told the Dr was not available and won’t be available until the end of the month!
No one was able to make the correction, so now I have to wait? I called several times and spoke with the Opa-Locka and the Auburn Office to be told that I would receive a phone call back never received a call back My insurance company got the same experience. This is not only unprofessional but unfair for someone who is in discomfort and in a lot of pain to not be able to get the Care that is needed because of a doctors mistake!
Tried contacting the corporate office to be on, hold an unable to speak to anyone regarding this matter, If you wanna file a complaint against a location, you have to leave a message. Well, I’ve left a message and I doubt I’ll ever receive a phone call back.
This is unfair that any patient should be treated this way. I thought this was an urgent care Facility then why am I waiting for my care to be addressed?
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