Beware of Hidden Fees and Deceptive Practices! I signed up for this service based on an advertised monthly fee, but was immediately hit with surprise charges that were never disclosed upfront. What was supposed to be a simple subscription quickly turned into a total nightmare with unexpected fees for activation, storage, and “next month’s service,” among others. When I tried to cancel within two days, I was told I couldn’t do so for at least two months, completely unreasonable. After consulting a lawyer, I learned this company is likely violating several consumer protection laws. Do yourself a favor and stay far away from this company. Their business practices are misleading and unfair. If I could give zero stars, I would. I see other people are complaining for same issues here. I will report to various customer protection agencies with the hope they will stop these delinquents harming others in the future.

Be forewarned; Regus (aka Spaces, IWG PLC…) do not prioritize the client’s/tenant’s interests. Review your contract before making ANY commitment. Do not commit long-term (even though it is most economical), as issues will arise, but will not be dealt with quickly/accordingly. In our case, disregarding a variety of smaller issues experienced, Regus have taken little to no responsibility for providing less than adequate office space. Having submitted > 20 formal/written complaints over a period of 14-months, my team continues to experience significant temperature fluctuation issues in our office room (+/- 30 degrees Celsius, and +/- 18 degrees Celsius – in the thick of WINTER – oftentimes in the same day). Local, regional, and even national managerial staff have failed to demonstrate any level of prudence, or good faith that any large organization should value. “We are investigating the issues you are experiencing…” bla, bla, bla. Months go by as they “investigate.” Absolutely zero concern on their part, and certainly no reimbursement for not being able to use the space as agreed to. Review EVERY clause in your contract before making ANY commitment. It’s clearly too one-sided. The Yonge & Lawrence location, and other midtown Toronto locations, are managed by local staff that have zero ability to act in your best interest. They’re handcuffed by their superiors. They confess they are put in situations by superiors that they do not agree with/feel uncomfortable handling. This puts you, the tenant, in a very awkward/uncomfortable position. I’d seek alternate co-working space where your interests are more valued over a monthly payment for 100 SF of space…

I signed up for a $54/ month mail box option that I never ended up using. It has been less than 3 months and I have payed more than $225 for a service that I am not using. They have my credit card information, bank information, and drivers license. I am scheduled for termination of my account for Sept 30, 2022. I doubt they will remove any of my personal information after this date or my credit card information. Julia Yanez, the Community Manager at this location is very forgetful of requests made by phone. I told her via phone that I wanted the free customer pick-up for mail. Unfortunately, I was charged an extra $25/ per month for weekly forwarding of mail that doesn’t exist at that location. I called her a second time to fix this problem. Instead of refunding me the money she gives me back $20 as a refund. This is definitely a scam. Any company with ethical business practices would, by default, offer you a free customer pick up option. After the termination date of September 30, 2022 I will refuse to pay anything else to this scam company. My credit card company knows this. Julia Yanez Community Manager of the Regus location at 3080 Yonge st. Suite 6060 Toronto please delete my credit card information and any other information that I have with REGUS after the termination date of September 30, 2022. Do this and I will delete this negative 1 star review. You know who I am. My name is not Daniel Byrne.