Do not come here if you’re in crisis. They closed their lobby to observe a drinking holiday. This is why so many people kill themselves. When in crisis, the goal posts will keep moving and moving until we give up Thanks for making this decision much much easier

I strongly advise against leaving your loved ones at Connections AZ/UPC. My experience there was deeply distressing and marked by significant neglect and mistreatment. 1. Poor Medical Care: Despite severe pain, I was denied prescribed medication by a nurse who dismissed my needs. This lack of proper medical care and compassion was consistent throughout my stay. 2. Racial Discrimination: I witnessed a deeply troubling incident where a young Black patient was restrained and injected due to mistaken identity. This highlighted a disturbing level of racial insensitivity and discrimination. 3. Violation of Patient Rights: Repeated requests for my medical records and involvement in my treatment plan were ignored. Patient rights materials were not accessible, violating my right to informed consent and active participation in my own care. 4. Dehumanizing Treatment: Upon release, I was taken to the lobby in paper clothing despite having my own clothes available. This degrading treatment was part of a broader pattern of disrespect and neglect. 5. Unsafe and Unsanitary Conditions: The facility was unclean and poorly maintained. Basic hygiene and safety protocols were neglected, creating an unsafe environment for all patients. 6. Emotional and Psychological Harm: The overall environment was oppressive, contributing to feelings of hopelessness and despair. The neglect and mistreatment took a significant emotional and psychological toll. Overall, Connections AZ/UPC failed to provide the compassionate and respectful care that patients deserve. The facility’s practices and environment are far from acceptable, and no one should have to endure the trauma I experienced there. Please consider other options for your loved ones’ mental health care.

The emergency staff, particularly some of the individuals of African American descent, exhibited behavior that was deeply concerning. There were instances of playing loud movies while patients were trying to rest, engaging in verbal altercations with patients, and discussing patients inappropriately. This lack of empathy and professionalism was disheartening. While the overall experience during the rest of the stay was positive, the emergency room environment felt chaotic and unsettling, resembling more of an asylum. It’s important to note that patients in distress may express challenging behaviors, but the emergency staff’s approach appeared to lack the necessary patience, empathy, and specialized training required to support individuals experiencing acute mental health crises. Absolutely, here’s the revised paragraph with the addition: It’s important to acknowledge that inpatient care stands in stark contrast. While some staff members exhibited similar issues, the majority demonstrated exceptional care and compassion, showing unwavering dedication to the well-being of the patients. Their genuine kindness and determination to aid in the recovery process was evident throughout, significantly improving the overall experience. However, it’s important to note that despite the caring environment, there were issues with efficiency that caused delays and a lack of coordination among staff, resulting in some confusion and inconsistency in patient care.