Heidi is the absolute worst. My daughter went in for a volunteer panel, and wasn’t able to produce urine. She tried for a half hour. Was told no refunds or credits issued, after paying $60. Finally filled 1/3 cup and Heidi told her it’s not enough to test and dumped it out. This place is a scam with awful people working there.

The are never open!!! They make up their own hours and are never there. You call and their voicemail says clearly that the post falls office is open on Saturdays with a male and female staffed all day. Guess what you drive all the way out there and they aren’t open either. How in the hell are court ordered folks able to test when everyone has to work and then to get there and neither office is open at 1:45 on a Friday!! As a parent of someone who needs to do this random testing it’s absolutely unacceptable that they are messing with these young peoples livelihoods. And yes I get that it’s the individuals who got into trouble to begin with…However if they are doing everything the court requires of them and are required to use this company the company should be open for them. Everyone makes mistakes. We took pictures of their closed signs and the actual office hours posted recorded their voicemail so we can make sure his lawyer is aware that he/ we tried on multiple occasions. And to no fault of his he wasn’t able to test because they aren’t open.

Everyone in here but the old blonde lady is nice. She makes coming to this place unbearable. She intentionally told me to make up a test on a day when she knew they closed early without telling me the hours and then tried charging me for tests when I was incarcerated. My Public defender said to give her papers from iCourt of my in custody video arraingement so I did to prove to her that I was locked up. I showed her court documents of my video arraignment with the dates but she said that wasn’t good enough. It says Video arraignments doesn’t tell her I was locked up. She gets off on making anything and everything harder on people coming here