I’m writing about my disappointment with the service I received on June 17 around 1:15 PM at your drive-thru. I was served by a young woman who not only prepared my coffee incorrectly but also responded with an unprofessional attitude when I brought it to her attention. I’ve been a regular Starbucks customer for years and know how my usual drink should taste and look. As I watched her prepare my coffee, I saw her pour in the milk very quickly without measuring. When I received the drink, it was extremely light in color — clearly more milk than it should have had. It was immediately obvious to me that it wasn’t made properly. When I told her the coffee didn’t look right, she looked at me and simply said, “What?” — as if confused or dismissive. Instead of offering to fix it, she proceeded to give me a lesson on how Starbucks makes coffee. This response felt rude and condescending, especially since I wasn’t being difficult — just asking for the quality I expect and normally receive. Ultimately, she charged me for an extra shot rather than remaking the drink, which I paid for, though I didn’t feel that was right. If I’m paying $6 for a coffee every day, I expect it to be made properly and for my concerns to be taken seriously — not dismissed with attitude. I hope this feedback will be taken into account and used as a reminder to uphold the level of customer service Starbucks is known for

Idk who did the last review about Jess, but they must have had the name wrong. I had the most AMAZING experience at Starbucks today because of Jess and her joyful personality. You could hear her smile! Please give her recognition! I’ve been to Starbucks all over the country, she made my week!

I like to give places the benefit of the doubt but this is multiple times now. I go through the drive-through every single day and half of the week My order is incorrect, and I have to go inside and argue with staff to remake it. They constantly make excuses on why it’s different. Very poor customer service at this location. I really do like Starbucks and I know people make mistakes, but this is consistently Making mistakes!