We have had nothing but good experiences with ACT. Sonia and Sarah truly care about their clients, both the children and their families too. That could actually be said about almost all of the technicians too. Xochilt Ramirez posted a completely incorrect account of that parent meeting. Sarah, Sonia and the person responsible for the paperwork side of ACT came with RECEIPTS. That wasn’t good enough for the people who had already made up their mind though. These people were crazy enough about it to literally call all of these businesses to verify ACT’s client status- something that the businesses couldn’t do because of confidentiality. The staff here genuinely love and care for your children and they work hard to help your child progress through their the therapies. It is incredibly disappointing that certain parents would come here and post such baseless and outright false allegations that have been continuously disproven by such abundant documentation.

I am writing this to share my experience with ACT where my son received services for over two years. I hope this helps other parents seeking services. My son began attending this facility at a time when we were new to the world of autism therapy. One of our first in-home therapists spent sessions on her phone in my son’s bedroom, showed impatience toward him, and even pushed him away physically. This behavior was caught on our home security system. I reported the incident to Sonia, the facility manager, who assured me that action would be taken and that a more appropriate therapist would be assigned. To my dismay, the therapist remained employed. Thankfully, we were later assigned to Kali, a skilled and compassionate therapist who made a meaningful impact on my son’s development. However, a year later, she was removed from our case—not due to any issues, but because my son had shown such improvement that her “skills were being wasted.” This decision showed a lack of understanding of the consistency and continuity children with autism require. Several concerns have since come to light regarding the facility’s management and hygiene: Allegations of mold surfaced after a parent noticed conditions during a field trip. This prompted other staff members to come forward with similar concerns. When a parent meeting was held, the documentation presented appeared to be estimates rather than completed inspections. No proof of payment for professional services was provided. During this meeting both Sonia and Sara (manager and BCBA) kept their cameras off, showing a lack of transparency. Their responses did little to reassure the concerned parents, particularly in light of a recent hospitalization of a child due to pneumonia. Multiple staff members and cleaning responsibilities appear to fall within Sonia’s extended family, which raises serious ethical questions about objectivity and accountability. The facility itself was noted as being unclean by more than one parent. Cleaning duties were reportedly assigned to therapy techs, which is entirely inappropriate. Their focus should remain on the safety and care of our children, especially nonverbal or aggressive children who need constant supervision. One of the most troubling incidents involved my son being hit by another child during an activity. Sonia initially claimed the hit was light and only to the back. However, when I picked up my son, he told me it was a hit to the back of his head, and his assigned tech confirmed this. When I demanded to see the footage, Sonia became defensive. She eventually showed it to me—unprofessionally—through a Snapchat video, where it was clear that my son had been struck more harshly than described. It later came to light that Sonia had instructed staff to lie about the incident, which is deeply disturbing. I still have the original incident reports confirming the truth. It’s heartbreaking to realize how many times I may have been misled. Honesty and transparency should be the foundation of any special needs facility, and this betrayal of trust is unacceptable. Further concerns include: Frequent and abrupt changes in staff assigned to my son without any transition, disrupting his routine and progress. Violation of privacy rights through a group chat where photos of children were shared without consent. A pattern of mismanagement and lack of empathy by Sonia, who appears to prioritize personal relationships. It is deeply disappointing that the ownership of this clinic placed trust and authority in someone so unqualified and unprofessional. I have since removed my son from this facility, a decision I should have made much earlier. I urge any parent considering this clinic—especially for a nonverbal or highly sensitive child—to seek alternative options where safety, consistency, and transparency are prioritized.

I wanted to thank Sara and Shadia A. for being great therapists for Emilio, this is his first time being in ABA therapy and I know you both work really hard with him. I’m forever grateful to have such amazing therapists for my baby. Thank you for being so positive, fun and loving towards him. ❤️ I also wanted to shout out the therapists that have been working with him as well, thank you for being there for him ☺️  Thank you to all staff who work so hard for our kiddos and thank you to Sonia for everything that you do as well!!! 🫶🏼